Who we are
Verdesk (“we”, “us”) is operated from Singapore. “You” means the person or business that signs up and uses the service.
Your account
You must be at least 18 to use Verdesk. Keep your sign-in details safe — you are responsible for what happens under your account, including what the team members you invite do.
Plans and billing
We offer 4 plans: Free, Starter, Growth and Business. What each plan includes and costs is shown on our pricing page.
- Paid plans are billed monthly or annually, in US dollars, through Stripe.
- Your plan renews automatically at the end of each billing period until you cancel.
- Taxes may be added where the law requires them.
Message allowances
Each plan comes with a number of messages per billing period. Every AI reply your chatbot sends counts as one message.
When your allowance runs out, your chatbot stops answering until your next billing period starts, you upgrade, or you buy a top-up.
Top-ups
A top-up adds extra messages to your account. Top-up messages don't expire while your account is open. Top-ups are non-refundable.
Cancelling
You can cancel at any time from Plan & team in your console. Your paid plan stays active until the end of the billing period you've already paid for. After that, your account moves to the Free plan.
Refunds
Payments are non-refundable. This includes partly used billing periods, unused messages, annual plans and top-ups.
The only exception is where the law requires a refund. If you think that applies to you, email us at support@verdesk.chat.
Failed payments
If a payment fails, we'll retry it for up to 7 days and email you about it. You keep your paid plan during those 7 days.
If the payment still hasn't gone through after that, your subscription is cancelled and your account moves to the Free plan.
Your content
You can give your chatbot content to learn from — website pages, files, notes and corrections. You must have the right to use everything you upload or point it at.
You keep ownership of your content. You allow us to store and process it only to run the service for you.
AI answers
Your chatbot's answers are written by AI. They can be wrong, incomplete or out of date, even when your content is correct. Please review them — you are responsible for how the answers are used on your website.
Your website visitors
The chatbot talks to the people who visit your website. You are responsible for telling them about the chat and how their information is used, for example in your own privacy notice. Our Privacy Policy explains what we do with that information on your behalf.
Acceptable use
When using Verdesk, you must not:
- upload, share or generate illegal content;
- send spam, or use the service to harass or abuse anyone;
- try to break, probe or get around our security, or access other accounts;
- resell or give others access to the service without our written permission.
Suspension and closing your account
We may suspend or close an account that breaks these terms. You can delete your account at any time — if you need help with that, email us at support@verdesk.chat.
No guarantees
We work hard to keep Verdesk running well, but the service is provided “as is” and “as available”. To the extent the law allows, we don't promise that it will always be available, error-free, or right for your particular needs.
Limits on our liability
To the extent the law allows, our total liability to you for any claim related to the service is limited to the fees you paid us in the 12 months before the claim.
Changes to these terms
We may update these terms from time to time. If we make a material change, we'll tell you by email or on our website before it takes effect. The date at the top of this page shows when they last changed.
Governing law
These terms are governed by the laws of Singapore.
Contact
Questions about these terms? Email us at support@verdesk.chat.